§ 26-11. Operation.

(a)

During the term of a franchise, the franchisee shall furnish all subscribers a service producing as good a quality of television picture or reception as the state of the art permits, and shall make betterments to the service as improvements in the science of the carrying of television signals warrant.

(b)

Each franchisee shall maintain all parts of its system in good condition, and maintain sufficient employees to provide safe, adequate and prompt service for all of its facilities. Service complaints and equipment malfunctions shall be responded to within twenty-four (24) hours, and corrected as promptly as possible.

(c)

Planned interruption of service shall only be for good cause, and shall be preceded by notice over such channels as are affected, and by notice to the town. Insofar as possible such interruptions shall be of brief duration and occur during minimum viewing hours.

(d)

Each franchisee shall maintain a complete list of all complaints received and the measures taken to resolve such complaints. This list shall be available to the town upon request.

(e)

Each franchise shall provide for a committee of five (5) persons consisting of a representative of the town, a representative of public service organizations of the town, an engineer and a programming representative of the franchisee, and a not otherwise represented subscriber who is a resident of the town, to deliberate, and make recommendations to the town and the franchisee with respect to any and all questions of operations and programming necessary to the effective administration of the franchise.

(f)

Each franchisee shall maintain a conveniently located business office and service to which subscribers may telephone without incurring any toll charges. This office shall be open during all usual business hours, and be so operated that complaints and requests for repairs or adjustments may be received by telephone at any time when any television signals are being broadcast.

(Ord. No. 3-80, 6-12-80)